Troubleshooting

Shader Cache Issues

Visual Glitches or Crashes: If you experience visual artifacts, rendering issues, or crashes, try clearing your shader cache:

Note: Some files may be in use and cannot be deleted - this is normal and okay. High CPU usage during game startup indicates shader compilation is occurring.

Alternative to deleting entire shader cache: Start the game, close it, then delete only the most recent files from the respective cache folders

NVIDIA Users

1. Press Win + R, type %LOCALAPPDATA%\NVIDIA\DXCache and press Enter
2. Delete all files in this folder
3. Check %LOCALAPPDATA%[GameName] (may be in alternate location but should be next to save files) for upipelinecache or ushaderprecache files and delete them
4. Start your game and shader compilation should begin

AMD Users

1. Use AMD Adrenalin software > Graphics > Advanced > Reset Shader Cache
2. Check %LOCALAPPDATA%[GameName] (may be in alternate location but should be next to save files) for upipelinecache or ushaderprecache files and delete them
3. Start your game and shader compilation should begin

Alternative manual method:

1. Press Win + R, type %LOCALAPPDATA%\AMD\DxCache and press Enter
2. Delete all files in this folder
3. Check %LOCALAPPDATA%[GameName] (may be in alternate location but should be next to save files) for upipelinecache or ushaderprecache files and delete them
4. Start your game and shader compilation should begin

Advanced Troubleshooting

System-Level Issues

• Perform complete shutdown and cold boot (not restart)
• Update BIOS for latest CPU microcode and stability improvements
• Reduce or disable GPU overclock if experiencing crashes or instability
• GPU driver clean install using Display Driver Uninstaller (DDU) in Safe Mode if issues persist
• Increase TDR timeout if experiencing GPU driver crashes:
  1. Press Win + R, type regedit and press Enter
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
  3. Create a new DWORD (32-bit) value named TdrDelay
  4. Set the value to 10 (decimal) for 10 seconds timeout
  5. Restart your computer

Game-Level Issues

• Clear game config folder - Some games benefit from deleting the Config folder in %LOCALAPPDATA%[GameName]
• Verify game files through Steam/Epic/GOG if issues persist
• Temporarily disable any overlays (Steam, Discord, etc.)
• Update your graphics drivers to the latest version
• Ask for help in the U+ Discord